Your highest-margin growth isn't new patients. It's the ones who stopped coming in.

Yes. We work with the major dental PMS systems including Dentrix, Eaglesoft, Open Dental, and Curve Hero. We can consume a recall-list export from your PMS or work from a CSV your office pulls. We do not write back to the PMS in beta. Appointments are booked through your normal front-desk workflow so your schedule and chart stay the source of truth.

Patient outreach for treatment, payment, and healthcare operations, including overdue hygiene recall and treatment-plan follow-up, is generally a permitted use under HIPAA when the patient provided the phone number to your practice. Our scripts are written to avoid discussing specific clinical details on the call. Agents do not see diagnoses, treatment notes, or chart contents. They see only the contact and a recall reason code. Final script copy is reviewed by your practice or DSO compliance lead before any campaign goes live.

Yes. Phone outreach is governed by TCPA and the federal DNC registry. We work from your existing patient phone numbers (collected at intake), respect DNC, document consent, and honor opt-outs immediately. Every call is recorded and reviewable. We do not send marketing email, so CAN-SPAM is not part of our footprint.

PMS recall features rely on emails, postcards, and SMS. The patients still on your inactive list after months of those touches are the patients who don't respond to async channels. A real phone call from a trained agent who isn't pushing a sale is the channel that breaks through. We start where your recall system ends.

Same as everywhere else on the site. 30-day pilot with a refundable $1,000 commitment fee — you get it back if we don't hit 5x ROI in the first 30 days. After the pilot, 20% of net recovered patient revenue, billed weekly. We only get paid on patients we contacted who actually book and attend an appointment inside the attribution window. Cancellations and no-shows that are not rebooked are excluded.

A previously inactive patient (no visit in the agreed lookback window, typically 6 or more months since last appointment) who we contacted and who books and attends a qualifying appointment inside the attribution window. We track every call timestamp and every appointment booked. Cancellations, no-shows that are not rebooked, and appointments from contacts we did not call are excluded.

Yes. For DSOs and multi-location groups we configure outreach by region, by practice, or by clinical workstream (hygiene recall vs treatment-plan follow-up). Reporting rolls up to the group level and breaks down by location so DOOs and regional ops leads can see signal early. Scripts can be unified across the group or tailored per brand if you operate under multiple practice names.

Book a 30-minute strategy call. We'll walk through your inactive patient counts, your PMS, and your current recall workflow, and we'll model what reactivation actually looks like against your data. The call is the qualifier. If we don't think we can hit the ROI on your list, we'll say so on the call.