Your highest-LTV growth isn't a new-client funnel. It's the regulars who stopped rebooking.

Yes. We work with the major med spa PM systems including Zenoti, AestheticRecord, Boulevard, Mindbody, and PatientNow. We can consume a lapsed-client export from your system or work from a CSV your front desk pulls. We do not write back to the PM system in beta. Appointments are booked through your normal front-desk workflow so your schedule and chart stay the source of truth.

Trained Winback Engine agents make the calls. They are not your providers and they do not pose as providers. Scripts are positioned as the practice reaching out on behalf of the client's provider or the client's primary aesthetician, with the client's care plan and last-visit context in front of them. Provider name and clinic name are used; clinical recommendations are not. The agent's job is to reopen the conversation and book the next visit; the in-clinic provider or aesthetician owns the treatment plan.

Our scripts are written to avoid discussing specific clinical details on the call. Agents do not see treatment notes, before-and-after photos, or chart contents. They see only the contact and a recall reason code (for example, last injectable visit beyond cycle, unfinished package, lapsed membership). Aesthetic outreach for elective, cash-pay services is generally outside HIPAA, but practices that operate as covered entities for any line of care apply the same privacy standards across all client outreach. Final script copy is reviewed by your practice or group compliance lead before any campaign goes live.

Yes. Phone outreach is governed by TCPA and the federal DNC registry. We work from your existing client phone numbers (collected at intake), respect DNC, document consent, and honor opt-outs immediately. Every call is recorded and reviewable. We do not send marketing email, so CAN-SPAM is not part of our footprint.

No. The no-discount stance is a core part of how we run med spa campaigns: discounting trains your highest-LTV clients to wait, and it erodes the margin that makes injectables and energy-based treatments worth doing in the first place. Agents lead with the relationship and the next visit, not a percentage off. See 10 med spa client-retention strategies that don't require discounting for the long form.

Automated win-back emails for med spa clients average 2 to 4% reactivation. Phone calls from a trained agent who isn't pushing a sale land in the 25 to 40% range. The clients still on your inactive list after months of email and SMS are the clients who don't respond to async channels. They need a real human on the line. See why your automated med spa win-back emails aren't working for the breakdown.

Same as everywhere else on the site. 30-day pilot with a refundable $1,000 commitment fee — you get it back if we don't hit 5x ROI in the first 30 days. After the pilot, 20% of net recovered client revenue, billed weekly. We only get paid on clients we contacted who actually book and attend an appointment inside the attribution window. Cancellations and no-shows that are not rebooked are excluded.

A previously inactive client (no visit in the agreed lookback window, typically 6 or more months since last appointment) who we contacted and who books and attends a qualifying appointment inside the attribution window. Every call timestamp and every booking is tracked. Cancellations, no-shows that are not rebooked, and bookings from contacts we did not call are excluded. Next step is a 30-minute strategy call where we model your inactive-client counts, your PM system, and your current recall workflow against your actual data. The call is the qualifier. If we don't think we can hit the ROI on your list, we'll say so on the call.