Half your members don't quit. They drift. And most can come back.
Trained human agents call your lapsed members and rebook them. Guaranteed 5x ROI in 30 days, or your $1,000 commitment back. Performance-priced, paid only on recovered revenue.
Reactivation rate of 25 to 40% is observed on our service-business book (fitness, dental, salon, spa). Actual recovery on your list depends on lapsed-member volume, average revenue per member, and time since last visit.
How It Works
Three simple steps. No software to learn. No AI. Just results.
Connect Your Data
Connect your fitness management platform (Mindbody, Zenoti, Vagaro, ABC Fitness, Glofox, WellnessLiving, Mariana Tek, and most major studio and gym stacks). We identify which lapsed members are most likely to return based on past visit frequency, membership type, and time since last check-in.
We Build Your Campaigns
Lapsed customer callbacks, birthday outreach, refer-a-friend. Tailored scripts, smart timing, human review.
Real People Make Real Calls
Trained agents pick up the phone. Every call recorded. Customers rebook, renew, or buy gift cards.
Campaigns That Rebook Members
Built for the way fitness lapses actually happen. Tailored scripts, smart timing, human review.
Lapsed-Member Rebook
No class or visit in 60+ days, still on roster or recently cancelled. A trained agent calls, surfaces the real reason they fell off, and books them back into a class or session that fits their schedule.
Paused-Membership Reactivation
Frozen, on hold, on medical pause. Most paused members never come back on their own. We call before the pause window closes and convert them to active before the relationship goes cold.
Post-Injury and Medical-Return Outreach
Members who paused for injury, surgery, or pregnancy are high-intent returners. A human check-in (not a marketing email) at the right time reopens the membership and re-establishes the routine.
Seasonal Restart
January resolution dropouts, post-summer no-shows, post-holiday drift. Predictable churn waves call for a predictable outreach cadence. We pre-empt the next dropout cycle, not chase it after the fact.
These are examples. Every campaign is customized to your studio or gym, your member base, and your category economics.
We're a Profit Center, Not a Cost
Guaranteed 5x ROI in your first 30 days. $1,000 commitment to start, refunded in full if we don't hit it. After that, you only pay a percentage of revenue we actually recover.
- $1,000 to start, refunded if we don't hit 5x
- You keep 80% of every recovered dollar
- Weekly billing on actual recovered revenue
- First reactivated bookings inside 7 days
How the guarantee works: $1,000 commitment fee to start the 30-day pilot. We use our own trained agents and charge 20% of net recovered revenue, billed weekly. If we don't deliver 5x your fees in the first 30 days, you get the $1,000 back. If we recover $0, you pay $0 in performance fees. Every $1 you pay corresponds to $5 we recovered for you, by structure.
- Trained, dedicated human agents
- Personalized outreach to your lapsed list
- Customer Success Manager
- Weekly performance reporting
- All calls recorded and reviewable
- Campaign playbooks and scripts
- Applies only to lapsed customers we contact who book inside the attribution window
- Excludes normal repeat bookings from active customers
- Excludes refunds and no-shows (net recovered revenue only)
- Excludes existing active customers in your database
What the math looks like (illustrative).
Two worked examples so both sub-audiences see themselves. All numbers below are illustrative and clearly labeled.
Boutique studio (single location)
- Active members
- 400
- Annual churn rate
- 55%
- Lapsed members in last 12 months
- 220
- Reachable contacts with phone number
- 185
- Reactivation rate from WBE outreach
- 30%
- Recovered members
- 55
- Avg recovered LTV per saved member (6-month retention assumption at $180/mo)
- $1,080
- Recovered revenue
- $59,400
- WBE fee (20% of recovered)
- $11,880
- You keep
- $47,520
- Effective ROI
- 5x
5-location boutique fitness franchise
- Active members across 5 locations
- 2,000
- Annual churn rate
- 55%
- Lapsed members in last 12 months
- 1,100
- Reachable contacts with phone number
- 925
- Reactivation rate from WBE outreach
- 25%
- Recovered members
- 231
- Avg recovered LTV per saved member (6-month retention assumption at $200/mo)
- $1,200
- Recovered revenue
- $277,200
- WBE fee (20% of recovered)
- $55,440
- You keep
- $221,760
- Effective ROI
- 5x
Illustrative only. Reactivation rates of 25 to 40% are observed on our service-business book. Actual outcomes depend on your platform data quality, lapsed-member contactability, and ATV. Your strategy call will model your actual roster.
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You're not hiring a startup. You're getting a dedicated team from a proven global operation.
ISO 27001:2022 
Great Place to Work 
Top 500 Global BPO Full Transparency
No black boxes. You see everything we do.
Every Call Recorded
Full transparency. Listen to any call, anytime. Quality you can verify.
Always a Real Person
Never bots, never robocalls. Every call is made by a trained human agent.
Human Oversight
Experienced team leads review calls, coach agents, and ensure quality on every campaign.
TCPA & DNC Compliant
We follow all phone outreach regulations. Proper consent, proper timing, proper documentation, and a clean Do-Not-Call posture.
Respectful Opt-Out
Customer says stop? We stop. Immediately. No questions asked.
Frequently Asked Questions
Will this conflict with our Mindbody, Zenoti, or Vagaro flows?
No. Phone is a separate channel and members respond to it differently. We call after your platform's automated emails and SMS have done their work, on the lapsed members those flows didn't recover. Orders are logged against the call so your attribution is cleaner, not muddier.
Is this TCPA and DNC compliant?
Yes. Phone outreach is governed by TCPA and the federal DNC registry. We work from member phone numbers you already collected at signup, respect DNC status, document consent scope, and honor opt-outs immediately. Every call is recorded and reviewable. We do not send marketing email, so CAN-SPAM is not part of our footprint.
What fitness management platforms do you work with?
Mindbody, Zenoti, Vagaro, ABC Fitness, ClubReady, Glofox, WellnessLiving, Mariana Tek, and most major studio and gym stacks. If your platform exports member data (CSV, API, or direct connection), we can integrate. Ask on the strategy call if your stack isn't named here.
What about members who are still being billed but haven't shown up in months?
Billed-but-not-using members are one of the highest-priority outreach segments. Left alone, they cancel the moment they notice the charge. A proactive human call surfaces the friction, rebooks them into a class, and converts a near-cancellation into a renewed relationship. We treat them as a distinct segment in your reactivation plan.
How do you handle members who paused for injury or medical reasons?
Carefully. We use a separate script and a longer timing window for medical pauses. Agents are trained to listen first, not pitch. The goal is a respectful check-in that re-opens the relationship when the member is ready. We never push a member to return before they're cleared. Members who paused for injury are one of the highest-intent return segments when contacted at the right time.
What counts as a "recovered" member?
A previously lapsed member (no class, visit, or active membership for the agreed lookback window, typically 60+ days for active rosters or 30+ days post-cancellation) who we contacted and who rebooks, renews, or restarts billing inside the attribution window. We track every call and every transaction timestamp. Refunds, chargebacks, repeat purchases from active members, and transactions from members we did not call are all excluded.
How does pricing work for fitness operators?
Same as everywhere else on the site. 30-day pilot with a refundable $1,000 commitment fee — you get it back if we don't hit 5x ROI in the first 30 days. After the pilot, 20% of net recovered revenue, billed weekly. We only get paid when lapsed members we contacted actually rebook, renew, or restart inside the attribution window. Refunds and chargebacks are excluded.
There's hidden revenue in your customer list. Let's find it.
Stop chasing strangers. Bring back the members who already proved they want the service. No setup fees. No retainer. You only pay a percentage of recovered revenue.