Your highest-LTV growth isn't a new-guest funnel. It's the members and regulars who stopped rebooking.

Yes. We work with the major wax studio PM systems including Zenoti, Mindbody, Vagaro, Boulevard, Meevo/Millennium, and Booker. We can consume a lapsed-client export from your system or work from a CSV your front desk pulls. We do not write back to the PM system in beta. Appointments are booked through your normal front-desk workflow so your schedule and membership records stay the source of truth.

Trained Winback Engine agents make the calls. They are not your wax specialists and they do not pose as them. Scripts are positioned as the studio reaching out on behalf of the client's regular wax specialist or esthetician, with the client's service history and last-visit context in front of them. Specialist name and studio name are used; service-specific recommendations are not. The agent's job is to reopen the conversation and book the next visit; the in-studio specialist owns the service from there.

Wax services are elective, cash-pay personal-care services and are generally outside HIPAA. Even so, we keep what agents see to a minimum: they see only the client's contact information and a recall reason code (for example, "membership paused", "last visit beyond cycle", "unfinished service package"). Agents do not see service notes, photos, or any sensitive personal detail beyond what is needed to reopen the conversation. Final script copy is reviewed by your studio or franchise compliance lead before any campaign goes live.

Yes. Phone outreach is governed by TCPA and the federal DNC registry. We work from your existing client phone numbers (collected at intake), respect DNC, document consent, and honor opt-outs immediately. Every call is recorded and reviewable. We do not send marketing email, so CAN-SPAM is not part of our footprint.

No. The no-discount stance is a core part of how we run wax campaigns: discounting your membership or first-visit price trains your highest-LTV clients to wait, and it erodes the margin that makes recurring wax memberships work at all. Agents lead with the relationship, the regular cadence, and the next visit, not a percentage off. See 10 client-retention strategies that don't require discounting for the long form.

Automated win-back emails for wax clients average 2 to 4% reactivation. Phone calls from a trained agent who isn't pushing a sale land in the 25 to 40% range. The clients still on your inactive list after months of email and SMS are the clients who don't respond to async channels. They need a real human on the line. See why 65% of spa clients never rebook for the breakdown.

Same as everywhere else on the site. 30-day pilot with a refundable $1,000 commitment fee — you get it back if we don't hit 5x ROI in the first 30 days. After the pilot, 20% of net recovered client revenue, billed weekly. We only get paid on clients we contacted who actually book and attend a qualifying appointment inside the attribution window. Cancellations and no-shows that are not rebooked are excluded.

A previously inactive client (no visit in the agreed lookback window, typically 4 or more months since last appointment for cycle services, 6 or more for full-body) who we contacted and who books and attends a qualifying appointment inside the attribution window. Every call timestamp and every booking is tracked. Cancellations, no-shows that are not rebooked, and bookings from contacts we did not call are excluded. Next step is a 30-minute strategy call where we model your inactive-client counts, your PM system, and your current membership recall workflow against your actual data. The call is the qualifier. If we don't think we can hit the ROI on your list, we'll say so on the call.